Whether you choose standard delivery or nanny delivery, we will email and confirm delivery 48 hours before the flight, before our scheduled delivery day, I will send you the confirmation/tracking number so that you can follow-up with the airline, and I will give you all the information that you need.
We offer one year warranty for life threatening, untreatable defects, including and limited to: heart defects (including scale 4 or above) and any organ dysfunction. This doesn’t include a treatable disorder like Luxating Patella. We do NOT cover for hernias or open frontal as these are common issues with puppies. We do send you home with a 6 week health insurance plan which should give you some comfort. You can decide to activate that and keep it, or you can just keep it for the 6 weeks. We will work with you if there is anything that is due to breeding. In the event that your puppy does develop an illness or an untreatable, life-threatening defect, we will offer you another puppy of the same sex, breed and quality that you bought. If you don’t want that option, we will fully refund your payment except for the delivery fees.
Parasites are not covered in our guarantee, just because they are so common, we will do treatments on them four times and the day before they leave, but puppies always have them. The mother’s milk helps them just deal with it themselves and by the time they leave the mother they have the immune system to manage it. So if you take your dog to the vet, as soon as you get him or her and you have a stool sample, they will probably find parasites. This is true with any puppy. So if you call me and say, ‘Oh we just got back from the vet and the puppy has parasites in his stool!’ I’m just going to tell you that well, it is a puppy and to relax.
If the puppy that you buy gets sick, I’ll let you know right away. I’ll be like, “Ah you know, muffin isn’t looking great today. I’m going to take her to the vet tomorrow.” I don’t constantly keep in contact on a daily basis after the purchase with the buyers because… Well, I am busy! I know people are really anxious to know about their puppy but there is a process that we have got to let go and let it happen. I would let you know if there is anything wrong with the puppy, or if it gets sick, or if it’s losing weight or gaining weight or whatever’s going on, I’ll let you know.